Return Policy

We have a 30-day return policy both in-store and online, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@rossibikes.com.

All In-store returns are subject to the following terms:

• Items must be unused/ with all tags and original packaging in sellable condition.

All online returns are subject to the following terms:

• Items must be unused/unworn with all tags and original packaging
• 15% Restocking Fee
• Return Shipping at customer's expense
• Initial shipping cost is non-refundable and will be subtracted from the
• Refund will be issued upon delivery of returned item

Bicyclettes & Ski Rossi reserves the right to refuse any return request that does not comply with our requirements.

Once accepted, our team will provide you with a link and RA number which can be used to request a Canada Post shipping label. Return shipping cost will be subtracted from refund amount.

Click here to request a Return Label

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rossibikes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned:

• Bicycles
• Nutrition products such as gels, bars, electrolytes, etc.
• Personal care items such as chamois cream
• Special order items and components

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rossibikes.com.